Terms of Use
General Provisions
1.1. These Terms of Use (hereinafter referred to as the “Terms”) govern access to and use of the VAI digital service (hereinafter referred to as the “Service”), developed and provided by VIP STYLE STUDIOS LTD — a private limited company registered in the United Kingdom, company number 09056437, with its registered office located at: 5 Zetland Street, Hull, England, HU3 6EG. The Service is available, among other means, via the website https://vai-chat.com (hereinafter referred to as the “Website”). These Terms are developed in accordance with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.
1.2. VAI is a software platform that includes features of artificial intelligence, virtual assistants, chatbots, scripted systems, and interfaces for interaction with end users. The Service allows integration with external digital platforms, including but not limited to: Instagram (Meta), Telegram, websites, and other APIs.
1.3. These Terms are binding on all users of the Service, including both individuals and legal entities, whether residents or non-residents of the United Kingdom, using the Service for personal, commercial, or corporate purposes.
1.4. The Company implements technical, organizational, and legal measures to ensure the protection of personal data, including the use of HTTPS with TLS 1.2/1.3 and RSA encryption (2048-bit keys or higher), AES-256 data encryption, access restrictions, and regular vulnerability assessments, in order to safeguard the rights and freedoms of data subjects during data processing.
Acceptance of Terms
2.1. By using the VAI Service, the User confirms that they have read, fully accept, and agree to comply with these Terms while using the Service.
2.2. Registration, login, connection of social media accounts, use of APIs, prompt input, or any other interaction with the functionality of the Service constitutes full and unconditional acceptance of these Terms.
2.3. If the User does not agree with any of the provisions of these Terms, they must immediately cease using the Service and/or delete their account, if one was created.
2.4. The Company reserves the right to modify the Terms at any time. The updated version will be published on the Website, and continued use of the Service after such changes implies the User’s acceptance of the revised Terms. Where applicable, users will be notified of material changes in accordance with the requirements of the UK GDPR.
2.5. The User’s consent to the processing of personal data, including data collected through Meta platforms (such as Messenger messages or Instagram activity), is obtained separately through an explicit action, such as a consent banner or checkbox, in compliance with applicable data protection regulations.
Description of Functionality
3.1. The VAI Service is a cloud-based digital platform powered by artificial intelligence technologies, designed for automating communication, providing consultations, generating texts, and interacting with users through various interfaces.
3.2. The core functionality of the Service may include, but is not limited to:
creating and configuring virtual assistants;
using chatbots and AI models to respond to user queries;
integrating with social networks (e.g., Instagram, Facebook, Telegram);
connecting external APIs;
managing conversation scripts;
configuring prompts and behavior logic;
accessing the admin panel and user dashboard;
receiving technical and consultation support.
3.3. Some of the Service’s features may be available on a paid basis as part of a selected subscription plan. Details regarding scope, duration, pricing, and access conditions are provided on the Website or within the user dashboard.
3.4. The Company reserves the right to modify, supplement, suspend, or remove any functionality of the Service at its sole discretion, without prior notice.
3.5. The Service collects and processes user data — such as messages, profile information, and interactions — received through Meta APIs (e.g., Messenger API, Instagram Graph API) for the purposes of personalization, analytics, and service improvement, in accordance with the Privacy Policy available at https://vai-chat.com/privacy and applicable UK and international data protection laws.
3.6. The Company applies technical and organizational safeguards to ensure the security of personal data processed through the Service.
User Rights and Responsibilities
4.1. The User has the right to:
use the functionality of the Service in accordance with these Terms;
create and configure virtual assistants and interaction scenarios;
receive technical and informational support regarding the operation of the Service;
discontinue use of the Service at any time.
4.2. The User agrees to:
use the Service exclusively for lawful purposes;
not use the Service to publish, generate, or distribute content that violates the laws of the United Kingdom, international regulations, copyright, or standards of morality and ethics;
refrain from attempting unauthorized access to systems, data, or accounts of other users;
refrain from introducing malicious or provocative content into the system;
not use the Service to create or automate activities that violate third-party rules;
comply with any restrictions defined by the applicable tariff plan and licensing terms.
4.3. In the event of a violation of these Terms, the Company reserves the right to limit or block the User’s access to the Service, including deletion of created assistants or accounts.
4.4. The User is responsible for all actions taken using their account, unless proven otherwise.
Data Subject Rights
5.1. Users have the following rights concerning their personal data processed by the Service:
the right to access their personal data;
the right to rectification;
the right to erasure;
the right to data portability;
the right to restrict processing;
the right to object.
5.2. To exercise these rights, Users may contact the Company’s Data Protection Officer by email at vaichat.com@gmail.com or via the contact form on the Website.
5.3. The Company reserves the right to review, block, restrict access to, or delete content at any time if such content violates these Terms, applicable laws, or third-party rights.
5.4. The Company is not liable for decisions made by Users based on AI-generated content.
5.5. The User acknowledges the limitations of machine learning and uses the Service at their own risk.
5.6. Upon receiving notice from authorities or third parties, the Company may restrict or remove access to infringing content.
5.7. Third parties (e.g., Meta Platforms Inc., Google Inc., Yandex LLC) may process data under their own privacy policies.
Suspension and Access Restrictions
6.1. The Company may suspend or block access to the Service if there are violations of these Terms or security concerns.
6.2. Payments will not be refunded if access is restricted due to user violations.
6.3. The Company may delete or restrict access to content or accounts to comply with legal requirements or protect its interests.
6.4. Users may appeal blocking decisions, which the Company will review.
Disclaimer of Liability
7.1. The Service is provided “as is.” No guarantees are made as to uninterrupted or error-free operation.
7.2. The Company is not liable for losses from use, content accuracy, third-party actions, or user negligence.
7.3. All warranties are disclaimed to the maximum extent permitted by UK law.
7.4. Users use the Service at their own risk.
Payment and Access to Paid Features
8.1. Paid features are described on the Website or dashboard.
8.2. Payments are processed via available systems in the selected currency.
8.3. Subscriptions are prepaid.
8.4. Access is granted after payment.
8.5. Refunds are only provided for technical errors or cancellations before service provision.
8.6. Changes to pricing or terms will be published on the Website.
Jurisdiction and Dispute Resolution
9.1. These Terms are governed by the laws of the United Kingdom.
9.2. Disputes shall be resolved through negotiations.
9.3. Unresolved disputes shall be submitted to a court in the United Kingdom.
9.4. Non-resident Users agree to the applicability of UK law.
Contact Information and Final Provisions
10.1. Contact:
Legal entity: VIP STYLE STUDIOS LTD
Company number: 09056437
Registered address: 5 Zetland Street, Hull, England, HU3 6EG
Email: vaichat.com@gmail.com
Website: https://vai-chat.com
10.2. The Company may update these Terms at any time. Updates take effect upon publication.
10.3. The current version of the Terms is available at: https://vai-chat.com/terms